Accessibility Statement

Ability Directory is committed to making our website accessible to everyone, including people with disability. As a directory that serves NDIS participants, we recognise that accessibility is not optional — it is fundamental to our purpose.

Our commitment

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. These guidelines are referenced by the Australian Disability Discrimination Act 1992 (DDA) as the benchmark for web accessibility in Australia.

What we do

• Use semantic HTML with proper heading hierarchy and landmark regions
• Ensure sufficient colour contrast ratios for text and interactive elements
• Provide text alternatives for non-text content
• Support keyboard navigation throughout the site
• Use clear, plain language — avoiding jargon where possible and explaining NDIS terminology when used
• Design responsive layouts that work across devices and screen sizes
• Ensure forms have visible labels, error messages, and clear instructions

Known limitations

We are a small team and our site is continuously improving. Some areas where we are still working to improve accessibility include:

• Embedded Google Maps on provider pages may have limited accessibility — we provide the address as text alongside the map
• Some older content may not yet meet our current accessibility standards
• We are working to improve screen reader compatibility across all interactive components

Feedback and contact

We welcome feedback on the accessibility of Ability Directory. If you encounter any barriers or have suggestions for how we can improve, please contact us:

• Email: hello@abilitydirectory.com

We aim to respond to accessibility feedback within 5 business days.

Complaints

If you are not satisfied with our response to your accessibility concern, you can lodge a complaint with the Australian Human Rights Commission under the Disability Discrimination Act 1992.